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Terms and Conditions of Business

Visionforsport terms and conditions of business

All business will be conducted subject to the terms and conditions laid out below. We respect your rights as a consumer and we would request that you respect ours as a supplier. Therefore these terms and conditions do not affect your statutory rights.

Definitions
The seller in these terms and conditions is Visionforsport and The consumer is the purchaser of these spectacles. Throughout this agreement, this is how we will refer to both parties

Your obligations
To comply the optical regulations we need you to confirm that you are over 16; you must not be registered blind; you must be in possession of a written prescription for your spectacles issued by a qualified optician within the last two years or 12 months if you are over 70. We will need a signed copy of the prescription when requested. By using our web site and placing an order it will assume that you accept our terms and conditions. As part of the prescription you will be required to provide a P.D. See FAQ’s

Products
All products are supplied subject availability at the time of order. We will always offer an alternative if you first choice is unavailable. All prices are correct at the time we published them on the web site but are subject to revision. Where a price has changed we will contact you for your approval before processing the order. We reserve the right to decline to produce spectacles if your prescription is outside of our range.

Orders and delivery

All goods must be paid for at the time of order and we will deliver to the address given at the time of order.  For non-prescription sunglasses we usually carry stock and delivery will be within 5 working days. If there are any variations we will give you an estimated time of delivery when you place your order.

For prescription sunglasses each order is bespoke to your prescription and we order the lenses for you from our lens partners, but it is subject to revision during production, particularly for complex prescriptions and specially coated products. Delivery is usually within 15 working days, however we cannot be responsible for delays due to the failure of a third party manufacturer or carrier and deliveries will take longer during the Christmas season.

Cancellations, Returns and Refunds - non prescription sunglasses

For non-prescription sunglasses, please inspect the goods carefully on arrival and report any defects immediately on receipt by email. We will offer a full refund on any product if they are returned to us within 14 days, are unused and in their original packaging. 

Cancellations, Returns and Refunds - prescription sunglasses

If you have ordered prescription lenses, you may cancel your order but please let us know as soon as possible. Lenses supplied by our lens partners are made to order and are non-returnable, we reserve the right to invoice you for the cost of these if they have already been supplied to us. Please inspect the goods carefully on arrival and report any defects immediately on receipt by email. 

You may perceive temporary visual difficulties when first wearing new prescription lenses. This is quite normal and you should find that you accommodate the new prescription after a few hours of wearing. If the discomfort in your vision persists, please let us know so that we can check all of your details thoroughly, again we will offer a full refund on any product if they are returned within 14 days, are unused and in their original packaging.

Liability Limitations

Visionforsport and our lens partners provide goods that are to British Standard and are of suitable quality and they offer a reasonable level of protection if used for the purpose for which they were intended. We cannot be held liable for any damage or injury if they are used for any other purpose.

Dispute resolution
In the event of a dispute between the seller and the consumer that cannot be reconciled the courts in England will hold jurisdiction. 

The Visionforsport team